Questions are grouped by topic to make finding yours as easy as possible. If it isn’t answered here, please use the contact form at the bottom of the page.

Email Questions

I've signed up for Artnotes and haven't received a confirmation email. What should I do?

FIRST: Give it an hour or two – sometimes they just get delayed.

SECOND: Please check your junk/spam folder, or other tabs if you use Gmail, and if it’s there, make sure to whitelist it {mark it ‘not spam’ or ‘safe’} so future emails will reach your inbox.

THIRD: If it’s nowhere to be found, try signing up with a different email address. This is the first thing I’ll suggest if you email directly; it’s not something I can control {unfortunately!} so sometimes it’s just about finding a workaround. If you are still having trouble, use the contact form below, letting me know exactly what you signed up for and the email you used to do so {this way I can easily check what happened in my system}.

I've signed up for Free Up Your Art and there's no sign of it. What should I do?

FIRST: Give it an hour or two – sometimes they just get delayed.

SECOND: Please check your junk/spam folder, or other tabs if you use Gmail, and if it’s there, make sure to whitelist it {mark it ‘not spam’ or ‘safe’} so future emails will reach your inbox.

THIRD: If it’s nowhere to be found, try signing up with a different email address. This is the first thing I’ll suggest if you email directly; it’s not something I can control {unfortunately!} so sometimes it’s just about finding a workaround. If you are still having trouble, use the contact form below, letting me know exactly what you signed up for and the email you used to do so {this way I can easily check what happened in my system}.

Course Questions

I've paid for a course but haven't received the welcome email. What should I do?

If you’ve already checked spam/junk folders, or other tabs in Gmail, please use the form below to contact me, and please include:

  • which course you’re referring to
  • the email address you used to sign up for it

With this information I won’t be able to help you.

I can't log into a course on the Teachery platform. What should I do?

This applies ONLY to courses on the Teachery platform, listed below, not the email courses, which don’t require a log in. If you’re having trouble logging in, there are two main reasons why this is happening:

  1. You’re trying to do so with a different email than the one you signed up to the course with. {This will keep bringing you back to the info page for the course.}
  2. You need to clear your cookies and/or cache.

Doing one or both of these usually solves the problem. If you’ve lost the email with the log in link in for the course you’re wanting to access, visit the appropriate Facebook group or the Creative Fire group if you’re a member and you’ll find log in links in the files there.

Courses on the Teachery platform:

  • Touchstone
  • Abstractify
  • Loosen Up
  • Artist Inspired II
  • Expressive Charcoal
  • Ten Days to Making Art You Love
  • Discover Your Painting Language
  • Creative Spark

For info on all courses, click here.

 

 

I can't find my log in details for a course I registered for. What should I do?

If you’ve lost the original welcome email with the log in link in for the course you’re wanting to access, please visit the appropriate Facebook group {links below}, or the Creative Fire group if you’re a member, and you’ll find log in links in the files there. Files in Facebook groups can be found as a link on the left hand side.

Touchstone

Abstractify

Artist Inspired II

Loosen Up

Expressive Charcoal

Creative Fire

General Art Questions

Will you critique my work?

Unfortunately it’s not possible for me to offer individual painting feedback outside of courses or my private Facebook community for Artnote subscribers and course alumni {you can sign up here for access}.

Here’s an exercise that might help you move forward if you’re stuck right now.

Set a timer for two minutes. Start the timer and paint continuously for two minutes, irrespective of negative internal backchat or not ‘knowing what you’re doing’. Just paint.

When the two minutes are up, start the timer again and this time step back and just look for two minutes. Stay open, look at each part of the painting and listen for your next move. When those two minutes are up, do whatever came to you during the looking time. Usually it’s something very simple; ‘put a line here’, ‘put white there’. Don’t expect detailed instructions or logic!

Feel into the process as much as you can. Keep switching back and forth between these two modes until you feel complete. The least that will happen is that the painting moves forward out of its current stuck point, and it might even resolve into something you love!

What paper/paints/other art supplies do you use or recommend?

I’ve written about my favourite art supplies on the blog here, here and here

My favourite place to buy art supplies is Jacksons Art, which is UK based. I gather Dick Blick is the place to go in the USA. Amazon can also be great, so always worth a search there. 

Do you offer in person workshops?

At the moment my work is all online; that’s what works best for both those around the world who’d like to take my courses and for me as a reclusive introvert. :)

Can't see your question above? Pop it in the form below with as much detail as possible, and I'll get back to you as soon as I can. Please bear in mind I'm currently on sabbatical from full time teaching to focus on my art, and aim to respond to emails within 72 hours, if not sooner. Please double check your email address – a typo means you won’t receive my response!

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